Now Hiring - Outdoor Power Equipment Sales Specialist in Billings, MT

Job Description and Expectations – (Parts Counter Sales Representative/ Service Writer)

Target Responsibilities:

· Sell outdoor power equipment parts to customers calling or walking into the store.

· Fill parts requests for the service techs.

· Participate in rolling inventory checks.

· Greet customers in a friendly and timely manner.

· Promptly answer phone

· Customer Service - Manage difficult or emotional customer situations.

· Respond promptly to customer needs.

· Respond to requests for service and assistance.

· Speak clearly and respond well to questions when on the phone and in person (Phone Etiquette!)

· Create work order tickets when equipment is dropped off for repair; write legibly and clearly

· Adaptability - Adapt to changes in the work environment; Manage competing demands.

Daily Duties and Responsibilities:

· Work to develop a sense of “team” in the parts department and across other departments.

· Check in customer’s equipment for service with correct tags; load and unload machinery when necessary.

· Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.

· Discuss use and features of various parts.

· Read and decipher parts diagrams on computer for replacement part stock number and price.

· Fill customer orders from stock.

· Prepare sales slip or sales contract

· Receive payments, make proper change, and wrap or bag merchandise for customer.

· Receive and fill telephone orders for parts.

· Inform customer on substitution or modification of part when replacement is not available.

· Examine returned part to determine if defective, and exchange part or refund money.

· Alert Parts Manager when stock is running low.

Weekly Duties and Responsibilities:

· Mark and store parts in stockroom according to prearranged system.

· Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager.

· Sweep, mop and dust showroom. Keep equipment clean.

· Start equipment in showroom to ensure batteries are charged and units have sufficient gas

· Stock showroom shelves

Quarterly Duties and Responsibilities:

· Meet with Parts/Service Manager to discuss improvement processes needing implemented during the next quarter.

Annual Duties and Responsibilities:

· Meet with Parts/Service Manager to discuss year-end results, goals, and objectives for the upcoming year.

*The ideal candidate will be able to drive and operate a forklift and occasionally lift more than 60lbs*

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Billings, MT 59102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Phone etiquette: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location